Politique de remboursement

Return Policy

3D Mats CANADA RETURN POLICY

Revised: 03/01/2023

Returns will not be accepted unless the merchandise is complete, in a re-saleable condition, and has been previously authorized by 3D Canada. 

Please notify 3D Mats Canada of any shortage, damage, or missing package within three (3) days of receipt.

An RMA number is required for all returns and may be obtained from our customer service team at rma@3dmats.ca. Requests for RMA number must be made within 30 days of receiving the products. Any products received that are unauthorized by 3D Canada or products not qualified for credit will be held pending a prepaid label to return the item to you or items will be destroyed after 30 days. It is important to follow the return shipping guidelines when preparing to ship the return. If an item has not been shipped out within 15 days of the RMA number being issued, we will close out the RMA due to inaction. 

3D reserves the right to replace mats with similar items for items that are discontinued. Replacement parts, special orders, displays, and promotional materials are not eligible for return. Merchandise returns will be accepted only for active items on our current price/inventory sheet. Credits will be issued on the basis of the actual price paid less the aforementioned return charges if applicable. Freight prepaid is required for all returns unless otherwise agreed to. 

All returns should be sent to the following address:

3D Mats Canada

41 Performance Drive, Unit 1

Richmond Hill, ON, L4S0J5

855-604-0740

rma@3dmats.ca

Limited Warranty

3D Mats Canada LIMITED WARRANTY

Revised: 03/01/2023

3-YEAR WARRANTY: 

3D Mats Canada's 3-year warranty applies to the original purchaser and guarantees 3D Mats Canada's products be free from defects in materials and workmanship after retail purchase directly from www.3dmats.ca. If a product is purchased from a third-party retailer or any other source, please contact them directly for warranty claim. 3D Canada does not handle warranty claim for items purchased outside of this website. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. The warranty does not cover consequential damage or inconvenience caused by the non-operation of the product. This warranty is non-transferable. 

The 3-year warranty applies to the following product lines:

KAGU Floor Mats

ELEGANT Floor Mats

ELITECT Floor Mats

ELEGANT-HYBRID Floor Mats

CLASSIC Floor Mats

KAGU Cargo Liners

UNIVERSAL Floor Mats

UNIVERSAL Cargo Liners

1-YEAR WARRANTY:

3D Mats Canada's 1-year warranty applies to the original purchaser and guarantees that 3D Mats Canada's Products to be free from defects in materials and workmanship after retail purchase directly from www.3dmats.ca. If a product is purchased from a third-party retailer or any other source, please contact them directly for warranty claim. 3D Canada does not handle warranty claim for items purchased outside of this website. This guarantee does not cover damages from improper installation, cosmetic conditions caused by normal wear and tear, operation, willful abuse, or modification. The warranty does not cover consequential damage or inconvenience caused by the non-operation of the product. This warranty is non-transferable. 

1-year warranty applies to the following product lines:

OUTDOOR Series

INTERIOR Accessories

If a 3D Mats Canada product is suspected to be defective, contact us at rma@3dmats.ca along with a photo and order information for warranty claims. If a replacement was shipped out, the old product needs to be destroyed for safety reasons and photo proof must be sent to rma@3dmats.ca. 3D Mats Canada reserves the right to repair or replace the product. 

Credit will be issued upon inspection and acceptance of defective goods. The RMA Department will notify you of rejected claims. 

The 3D Mats Canada 3-year warranty OR 1-year warranty is given in lieu of all other warranties expressed or implied. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province. 

3D Mats Canada reserves the right to replace mats with similar items for items that are discontinued.